How often do I need to change my air filters?
It is recommended that you replace ALL air filters every 30 days.
One or more areas of my home has lost power. What should I do first?
In most Cityside homes, the breaker box is located in the garage. First, check to make sure that all breakers are in the “on” position. If not, push the breaker to “off” position, then immediately back to “on.” If this does not solve your issue, please submit a warranty ticket Click here to Submit.
I have low water pressure in my home. What should I do first?
More often than not, low water pressure is due to a municipality disruption. We recommend calling 311 to confirm any possible disruptions. If no disruptions are confirmed, please submit a warranty ticket Click here to Submit .
My home doesn’t have one of the following: gas, electricity, internet connection or water. What should I do first?
We recommend contacting your service provider directly.
I’ve identified a potential warranty request for my home. What should I do first?
Please refer to the ACES Warranty Handbook, issued upon closing, to determine warrantability. If you’ve determined that your home concern is warrantable, please submit a warranty ticket Click here to Submit.
I have a maintenance concern related to my community. What should I do first?
If you’re a current homeowner, and have any community specific questions about the property, gates, waste/recycling and/or common areas, please contact King Property Management (KPM) at [email protected]
